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Quality AssurancePosted 4 days ago

Quality Analyst

Kolkata, India
Full-time
₹22,000 - ₹30,000 per month
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About the Role

Monitor and evaluate customer service interactions, provide feedback, and ensure compliance with quality standards.

Key Responsibilities

  • Monitor calls/chats to ensure quality standards are met
  • Provide feedback to agents
  • Prepare quality reports
  • Identify training needs
  • Participate in calibration sessions

Requirements

  • Experience in Quality Assurance in BPO
  • Strong analytical skills
  • Excellent listening skills
  • Knowledge of quality tools
  • Good communication skills

Benefits & Perks

  • ✨Performance Incentives
  • ✨Day Shift
  • ✨Health Benefits