BPO Team Lead

About the Role

Supervise BPO operations, manage team performance, and ensure quality standards. 2+ years BPO experience required.

Key Responsibilities

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics

Requirements

• Proven work experience as a Team Leader or Supervisor
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills

Benefits & Perks

• ✨Leadership Bonus
• ✨Health Insurance
• ✨Paid Time Off