Chat Support Executive

About the Role

Handle online chat support for international clients. Provide quick and effective solutions to customer queries during night shifts.

Key Responsibilities

• Respond to customer queries in a timely and accurate way, via chat or email
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance

Requirements

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills

Benefits & Perks

• ✨Night Shift Allowance
• ✨Cab Facility
• ✨Meal Vouchers