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IT SupportPosted 1 week ago

Technical Support Specialist

Bangalore, India
Full-time
₹30,000 - ₹45,000 per month
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About the Role

Provide technical assistance to customers for software and hardware issues. Troubleshoot problems and maintain customer satisfaction.

Key Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue

Requirements

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills

Benefits & Perks

  • ✨Medical Insurance
  • ✨Internet Allowance
  • ✨Learning Budget
  • ✨Flexible Shifts