Customer Service Executive

About the Role

Handle inbound/outbound calls for our international clients. Provide excellent customer support and resolve queries efficiently. English fluency required.

Key Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Benefits & Perks

• ✨Health Insurance
• ✨Performance Bonus
• ✨Transport Facility
• ✨Night Shift Allowance